Shipping & Delivery Policy | Pawcare Haven

At Pawcare Haven, we are committed to delivering your favorite pet grooming products, pet grooming tools, and essential pet grooming supplies safely and efficiently.

 

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Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time

All delivery times are estimates and provided for reference only.

 

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Processing Time

• Orders are processed within 1–3 business days after purchase

• Once processed, your order will be shipped immediately

 

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Shipping Details

 

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Important Notes

• Orders may experience slight delays during high-demand periods or holidays

• Shipping times may be affected due to external logistics or courier delays

• Incorrect shipping details may result in delivery delays or failed delivery

• We currently do not support APO/FPO addresses or certain PO Boxes

• If a package is refused and returned, a 50% refund will be issued after receiving the item

We aim to ensure smooth delivery for all pet grooming accessories, pet hygiene products, and items from our bath and care for pets collection.

 

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Order Tracking

• Once your order is shipped, you will receive a tracking number via email

• You can track your order using the provided link

• Tracking updates may take a few days to appear

• Delivery estimates remain valid even if tracking updates are delayed

 

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Taxes & Duties

• U.S. customers typically do not need to pay additional import taxes or duties

• For international orders, customs fees or VAT may apply depending on your country

 

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Need Help?

If you have any questions about your order or shipping:

• 📧 Email: support@pawcarehaven.com

• 📞 Phone: +1 325 999 7691

• 📍 Address: 2707 McKinney Ave, Dallas, TX 75204, United States